Freight Policy

 

 

We strive to get your order to you as quickly & at the most cost affective as possible.

 

 

Elite Vision is proud of our speed with deliveries and that is why we have long standing customer base, most item with standard delivery option is delivered within 24hrs or at worst 48hrs after your purchase depending on Auspost TNT Couriers Please Fastways Border Express Toll Allied Express DHL availability at time of purchase.

After the initial shipment, ELITE VISION will only ship back orders, once all goods are available for shipment.

As a general rule we ship BACK ORDERS for ‘normally stocked items’ not able to be supplied with the original order, FREIGHT FREE.

For Back orders, ELITE VISION reserves the right to choose most suitable courier based on size, weight and destination of order.

Freight is charged per order received. Where possible, multiple orders will be consolidated and shipped together.

FREIGHT RATES PRICING GUIDE

It is not our aim to profit from freight. Rather, it is our aim to source the most competitively priced, quality assured couriers that will deliver your orders to you as reliably and cost effectively as possible.

Note: Stock items with a single dimension of over 1 metre freight will be quoted separately

Priority Next Day Air Freight Get it Fast Overnight 11 00 PM AEDT Cut Off

Cut off to dispatch same day for interstate and air freight orders placed by 11:00pm. Do You Need Your Order Faster?  

ELITE VISION’s direct service on certain products is available, 5 hour and 6 hour delivery service straight to you for delivery prior to 11:00pm in same city metro areas. Just contact us prior to the order being placed to confirm

We do however reserve the right to negotiate each order individually based on size and on issues of supply beyond our control.

Elite Vision reserves the right to charge freight for large and/or heavy items that will be quoted on a case by case basis. Elite Vision reserves the right to charge freight for what we deem to be unusual delivery circumstances. Such circumstances will require a quote for each delivery.

The Elite Vision freight matrix applies for standard road freight and standard Startrack fixed price premium freight only.

If you have special delivery circumstance please contact your Elite Vision Account Manager. Please contact us to find out more. Elite Vision reserves the right to charge freight on any order. 

Elite Vision requires someone to be available to receive orders at the specified address during business hours.

If no one is available Elite Vision reserves the right to charge a redelivery fee of $16.50 ex GST for each subsequent attempt. If an order is cancelled following a failed delivery attempt, but the same products are reordered again within 30 days to the same address, a $16.50 ex GST freight charge will be added to the new order.

All items on an order placed will be delivered to the address specified during the checkout process. Items cannot be split for separate delivery addresses when ordering via the Elite Vision website, please contact your Elite Vision for special arrangement.

Once an order has been placed on the Elite Vision website you are unable to change the delivery address. Please contact Elite Vision if you would like to make a change once an order has been processed. 

Special freight arrangements can be organised on a case by case basis.  Elite Vision may not be able to provide a specific time and date for each delivery and reserves the right to withhold this information if we believe it is inaccurate.

FREIGHT TERMS AND CONDITIONS

Elite Vision reserves the right to limit the number of products purchased on an order in unusual circumstances. Orders are dispatched Monday to Friday (excluding public holidays). Any orders placed on a Saturday or Sunday will be processed and dispatched on either the next business day or when stock is available, depending on which occurs first. 

Elite Vision is unable to deliver any orders to Post Office Boxes. If an order is placed with a Post Office Box address we will contact you for a physical address. Elite Vision reserves the right to charge a redelivery fee if the order has already been dispatched.

If an order is placed via the Elite Vision website and either the item or the delivery zone requires a quote and you’re paying via credit card, you are required to pay the full amount owing for the items on your order at the time of processing.

Once contacted by a Elite Vision representative, you will need to pay the additional freight charge quoted to you before the order is released for delivery.